Terms of Service

Last updated November 2026

Hermzo is operated by Lemont Holdings LLC, a Texas limited liability company ("Hermzo", "we", "us"). By booking a delivery or using the Hermzo website or apps, you agree to these terms.

The service

Hermzo connects customers who need items moved with independent drivers who own their vehicles. Drivers are independent contractors, not employees of Hermzo.

Booking and prices

You see the price before you book. It is based on the vehicle, distance, estimated time, speed (scheduled, same day or ASAP) and extras you choose. Waiting beyond 15 minutes at pickup or drop-off may be charged at $1 per minute. If the load is materially different from what you described (more items, heavier, or needs a bigger vehicle), the driver may decline it or we may adjust the price with your approval.

Cancellations and refunds

You can cancel for a full refund any time before a driver is assigned. After a driver is assigned, contact support and we'll work it out case by case.

What we don't carry

Hazardous materials, firearms or ammunition, illegal items, live animals, cash or negotiable instruments, medical specimens, or anything that is unsafe or unlawful to transport. You confirm the items you book are yours to send and are properly packed.

Loss or damage

Report any damage or missing items within 24 hours of delivery to support@hermzo.com with photos. Our liability for loss or damage to any shipment is limited to the lesser of the item's actual value or $100 per delivery unless we agree otherwise in writing before pickup. We aren't responsible for items that were improperly packed or for indirect or consequential losses.

Proof of delivery

Drivers photograph the load at pickup and drop-off and may record the name of the person who received it. These records are proof of delivery.

Contact

support@hermzo.com